Data Deletion

Last updated: 25 June 2026

1. Overview

If you used Infoflow to connect a WhatsApp Business number through Meta, you can request deletion of your account and associated personal data. We will review the request, verify your identity where needed, and process deletion in line with our retention obligations and applicable law.

2. How to request deletion

• Email us at info@startupmatricks.in with the subject line Data Deletion Request.
• Include the email address associated with your Infoflow account and the phone number or WhatsApp Business number connected to Meta, if applicable.
• If you are submitting this request for Meta app review, you may link to this page as the public data deletion instructions page.

3. What we delete

• Your Infoflow account profile and login details.
• Stored workspace data, contacts, notes, tags and configuration linked to your account.
• Message history, templates and automation data stored by Infoflow, subject to legal retention limits.
• Connection metadata related to your Meta / WhatsApp Business integration.

4. What we may retain

We may keep certain records where required for legal, security, tax, fraud-prevention or audit purposes. This can include invoices, payment records, security logs, and limited technical records necessary to resolve disputes or comply with law.

5. Processing timeline

We aim to acknowledge requests promptly and complete deletion within a reasonable period after identity verification and internal checks are complete. In some cases, a small amount of data may remain in backups or logs for a limited time until those systems are cycled out.

6. Effects of deletion

Once deletion is completed, you may lose access to your Infoflow account and any associated data. If you want to continue using the Service later, you may need to create a new account and reconnect any Meta assets separately.

7. Contact

For questions about a deletion request, email info@startupmatricks.in.